1. Nature of Digital Services
Akeed sells prepaid WhatsApp order-verification message credits, paid through Paymob, and offers a monthly Shopify app subscription to merchants who use Shopify. Credits are consumed each time a verification message is sent. If WhatsApp does not accept a message, its credit is returned to your balance automatically.
2. Message Credit Refunds
All message credit purchases are final and non-refundable once completed, regardless of whether the full balance is used. Purchased credits do not expire. Payments are processed by Paymob, and Akeed does not store your card or wallet details.
3. Subscription Cancellation
The Akeed Shopify app subscription can be cancelled at any time from your Shopify admin billing page. Cancellation follows Shopify's own billing cycle rules and does not refund the current billing period. Standalone accounts have no subscription: you pay only when you buy credits, so there is nothing to cancel.
4. Cancellation Process
Shopify merchants: to cancel, uninstall the Akeed app from your Shopify admin or cancel the subscription from your Shopify billing settings. Any remaining message credit balance is retained on your account and remains usable if you reinstall. Standalone accounts: you can stop using Akeed and stop buying credits at any time. To close your account, contact us using the details in section 5.
5. Contact for Refund Requests
For billing disputes, payments charged in error, or exceptional refund requests, contact us at [email protected] or +201148675077.