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Documentation

Akeed Documentation

Guides, setup steps, and operational documentation for Akeed.

Contents

  • Getting Started
  • Using Akeed Without Shopify
  • Connect WooCommerce
  • Connect EasyOrders
  • Bulk Order Import
  • Server API
  • Order Confirmation
  • Automation Rules
  • WhatsApp Templates
  • Analytics
  • Troubleshooting
  • General FAQ

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Getting Started

Set up Akeed on Shopify, with a connected WooCommerce or EasyOrders store, or on its own, and send your first COD confirmation message.

Using Akeed Without Shopify

Confirm cash-on-delivery orders on WhatsApp from any store. Connect WooCommerce or EasyOrders, add orders manually or import a file, and pay for usage with credits.

Connect WooCommerce

Connect your WooCommerce store so Akeed confirms new cash-on-delivery orders on WhatsApp and records the customer's answer on the order.

Connect EasyOrders

Connect your EasyOrders store so Akeed confirms new cash-on-delivery orders on WhatsApp and updates the order status with the customer's answer.

Bulk Order Import

Import COD orders from a CSV or Excel file, check them, and start WhatsApp confirmation for all of them at once.

Server API

Send cash-on-delivery orders from your own website or back end to Akeed with one HTTPS request, and retry safely.

Order Confirmation

Learn how Akeed confirms COD orders on WhatsApp and how to act on each status in your daily shipping workflow.

Automation Rules

Configure send timing, follow-ups, escalation, and quiet hours to match your COD operations.

WhatsApp Templates

Choose the right confirmation message style and language so customers reply faster and with less confusion.

Analytics

Understand your key COD confirmation metrics and use them to improve shipping quality and reduce losses.

Troubleshooting

Fix common COD confirmation issues quickly with clear checks and next actions.

General FAQ

Quick answers to common merchant questions about setup, importing orders, messaging, plans, credits, and support.