Akeed — COD confirmation infrastructure for merchants. Akeed helps you confirm cash-on-delivery orders on WhatsApp before shipping. For every eligible COD order, Akeed sends a confirmation message and updates your dashboard when the customer responds.
Akeed works in three ways. Use this guide when you are setting it up for the first time.
Install Akeed from Shopify and open the app from your Shopify admin. If this is your first time opening Akeed, you will be guided through onboarding.
During installation, Shopify may ask you to approve app permissions. These permissions allow Akeed to read order details, detect COD orders, and update Shopify orders after confirmation.
Use this path if you do not use Shopify. See Using Akeed Without Shopify for the full picture. If your store runs on WooCommerce or EasyOrders, choose it when you sign up and follow Connect WooCommerce or Connect EasyOrders instead: your orders then arrive by themselves.
Enter your store name and your own WhatsApp number. You do not need to connect a WhatsApp number for customers. Akeed sends messages from its official number.
You start with 30 free credits. One credit is one WhatsApp message, and a follow-up costs one more. Open Billing & credits to buy more through Paymob with a card or Vodafone Cash.
When your credits run out, new confirmations stop until you buy more.
On Shopify, check your plan usage. If your included confirmations are used up, upgrade your plan or wait for the next billing period. On a standalone account, check your credit balance and buy more credits if it is empty.
No. Shopify stores install Akeed from Shopify. WooCommerce and EasyOrders stores connect in a few steps. Everyone else can use a standalone account. See Using Akeed Without Shopify.
Use the dashboard status to decide whether the order is ready for fulfillment. Confirmed COD orders are safer to ship than orders with no customer response.
