Overview#
Akeed helps you confirm cash-on-delivery (COD) orders before shipping.
When a new eligible COD order is created, Akeed sends a WhatsApp confirmation message to the customer, waits for a response, then updates the order status in your dashboard.
This gives your team a clear “ship” or “hold” signal.
Why It Matters#
COD operations usually lose money in two places:
- Orders shipped before customer intent is verified.
- Orders that fail delivery because the customer does not respond.
Order confirmation helps reduce both.
How the Flow Works#
- Akeed checks if the order qualifies for COD confirmation.
- Akeed sends a WhatsApp confirmation message.
- The customer confirms, cancels, or does not reply.
- Akeed updates status and reflects it in dashboard views.
- Follow-up and escalation rules apply based on your settings.
[!INFO] Akeed’s main confirmation workflow is for COD orders.