Overview#
Automation Rules control when Akeed sends confirmation messages and how it handles customers who do not reply.
These settings let you balance speed, customer experience, and shipping risk.
Why These Rules Matter#
Good timing improves reply quality.
- Send too early or too late → lower response rate.
- No follow-up → more no-reply orders.
- Escalate too fast → you may cancel orders that would have confirmed.
The goal is simple: send at the right time, follow up once, escalate with clear rules.
Rule 1: Initial Send Delay#
This controls how long Akeed waits before sending the first WhatsApp confirmation.
Recommended default#
- Start with 0 to 15 minutes for most stores.
