Overview#
Analytics in Akeed help you answer one practical question:
Are we shipping the right COD orders at the right time?
Use your dashboard metrics to track confirmation quality, identify bottlenecks, and improve operational decisions week by week.
The Metrics That Matter Most#
Not every number has the same operational value. Focus on these first:
| Metric | Why it matters |
|---|---|
| Confirmation rate | Shows how many sent confirmations convert into real, ship-ready orders. |
| Reply rate | Shows whether customers are engaging with your messages. |
| No-reply volume | Shows possible timing/message fit issues. |
| Failed sends | Highlights delivery or configuration issues. |
