Overview#
This page helps you quickly diagnose and fix the most common operational issues in Akeed.
Use it when:
- orders are not getting confirmed,
- messages are delayed or not sent,
- too many orders move to no-reply,
- plan usage or an empty credit balance blocks new sends,
- a file import does not behave as expected.
Quick Triage Checklist#
Before deep troubleshooting, check these first:
- Auto-confirmation is enabled.
- Order is COD-eligible.
- Plan usage has not reached the limit, or your credit balance (standalone accounts) is not empty.
- Quiet hours are not delaying sends.
- Phone number format includes country code.
These five checks solve most issues.